Dakota

I now own 3 Animal Environment cages. I've never had a problem with the macaw cage. The cage for my Hawkhead and the one for my Goffin are the same size and both have different problems. The door latch for the Hawkhead used to open easily but after time quite a bit more pressure is required to open it. The plastic tray on the Goffin's cage won't stay in the track so when I pull it out to clean, one side or both will fall, spilling the contents. It wasn't until I wanted a cage for my African Grey that I sent an email requesting information and mentioning the above two problems. Carmen responded saying if oil isn't put in the latch, it could become difficult to open or that it's possible the latch is broken. She stated if I wanted another latch, it would cost $25.99. I took her suggestion and oiled the latch and it seems to be working. Her response to the tray falling on the other cage, Carmen said when moving the cage the stainless steel on the sides of the base can "spend a little" and suggested using a fat book and a hammer to fix it. Or, she said the tray could be broken. Or, I could purchase a stainless steel tray for $190.00. I examined the tray and it isn't broken and I checked the base and I can't see a problem. I still don't quite understand how simply moving a cage can bend steel when it's suppose to be strong enough to house a macaw. And I can only wonder what kind of damage would occur in moving the cage if it had a much heavier stainless steel tray in it. On their website, it states there's a "full" lifetime warranty on stainless steel cages, but Carmen never mentioned them being covered under the warranty. I was planning on buying another cage from them but I don't think I'm going to now.