Sheyne Ponem

Hi Patsy - I too had a horrible experience with these clowns. In retrospect it's kind of funny, though it wasn't at the time. It reads as follows: My last experience with this company was unpleasant. "Jane" (I don't know if she's the owner but she's the only who has ever answered the phone when I called) has an attitude problem in my opinion. I purchased 2 full-spectrum compact fluorescent bulbs from this site for what I've since found out is the unbelievably outrageous price of $55.88, including shipping. (I subsequently purchased the exact same bulbs elsewhere for a total of $28.96, including shipping -- and know for a fact that they are available elsewhere for much less if you're willing to buy in bulk.) The package was deposited on my front porch. When I went outside and saw it, there was no vendor name on it and it was completely covered in ants, as was my entire patio. I have had all sorts of food left on my patio over the years and never before had I ever seen anything like this. Furthermore, whatever was attracting the ants was inside the box, because when I eventually opened it, they were crawling on the wrapping and the bulbs themselves. It was truly disgusting. My immediate instinct was to spray the whole area with Raid, something I would not have done had I seen the vendor name on the box and realized what the product was. But having done so, I became concerned about the possibility of any residue of Raid that might be left on the bulb, and called my vet to ask if I should use them. I was told unequivocally "no", because if there was residue on the bulbs, if they were turned on and heated up they could release fumes that could kill my birds. But when I called "Jane" and described the problem to her, she actually suggested to me that ants are a "good source of protein" for birds, apparently finding it more appropriate for me to bring a thousand ants into my house and dump them in my Grey's cage rather than simply look to please a customer who had doing business with her in the past, didn't realize yet she was being ripped off, and would have continued to do business if she had been willing to replace the bulbs or give me my money back. She also didn't seem to understand the toxicity of Raid to parrots, and was essentially asking me to take the life of my birds in my hands rather than consider a refund or replacement. The thought never occurred to her. When I brought it up, she repeatedly claimed the whole thing was my "fault" and if I had called her she would have told me to simply brush the ants off (and feed them to my bird, I suppose). I told her I would contest the charge to my credit card, and she FINALLY decided to bring up the issue of a refund, by stating that "if you have any hope of a refund, I would suggest that you return the bulbs to at least prove that you have not broken them or in some way destroyed them by spraying them". What a witch. I wound up getting ONLY the cost of the product back, not the shipping, and had to pay to ship it back to her. I have retained all the correspondence to substantiate my claim, including her snotty comments and all. Don't bother with this vendor.