Hi Nancy. I've had a similar problem. When i put my grey into her new cage she simply would'nt budge and stood at the bottom. My grey likes to be pet on the head so I put my finger through her cage right at the top and told her to cmon. She eventually gathered the courage to climb up. After that she started to explore the cage and wasn't as scared anymore. You could use a similar technique, maybe show Ralph her fav treat and hold it at the top of the cage.