Please Read ........

[Guest achtungj]

ALERT: DO NOT purchase anything from Jungle Nest Company in San =

Antonio, TX.

 

This is a "heads up" for anyone interested in purchasing birds or cages = from this company. You might want to read my complaint, as well as = check the Better Business Bureau's records before doing so.

 

On 12/30/02, I purchased a Congo Cavern bird cage from this company. =

The following week, the package was received with the back panel of the = cage severely defective. The vertical bars on the panel were too short = to reach the bottom of the panel, leaving raw, sharp edges showing a = half inch or more from the bottom of the cage grid making the cage = extremely dangerous for any bird placed in the cage.

 

I immediately called the company back to inform them of the defective = panel. They assured me that a replacement panel would be shipped to me = the very next day. Two weeks went by and no back panel, no phone call, = no nothing. I called again, only to be greeted by a very rude and = non-assisting receptionist who blatantly told me that all cages and = parts were back ordered and she had no clue as to when more would be = shipped.

 

After speaking with the Pres. of the company, Perry Little, he sent me a = panel from a prototype cage that had been sitting in his garage to use = temporarily until their parts for the damaged cages came in. The panel = he sent was in worse shape than the original one and the holes wouldn't = line up for the cage I had, therefore making that panel useless to me. =

I called Mr. Little and advised him of the problem and he, again, = promised to ship a replacement panel as soon as possible.=20

 

I kept calling the company through February, March, April, May, June, =

July, August, and now September and have still not received the = replacement panel they promised they would send. I have listened to = excuses, broken promises, left messages on their answering machine, and = with their receptionist (Laura) and have not gotten any calls back from = anyone. =20

 

The Better Business Bureau of South Central Texas has had other = complaints regarding this very same thing and a report of that complaint = can be seen at:

http://www.sanantonio.bbb.org/commonreport.html?compid=3D1043333&national= =3DY

 

JungleNest's website is: http://www.junglenest.com/

 

My complaint is one of MANY. I've also been in touch with others who = have had the same problem with this company.

[Guest MorningDove16]

Wow! This is stil going on? I read the same post about a year ago. Jeez! Some people just don't know when to quit.

 

Give it up, lady. You got hosed, the company's not gonna fix it. Let it go.

[Guest MorningDove16]

If you're plonkin' me, you're not plonkin' the right one. Plonk the one whining about some company that ripped her off over a year ago.

[Moddy]

Try an online classifyeds site. Dealing with real people can sometimes be easier then a company www.craigslist.com Is where I got my bird and cage. The bird had been living in it for 4 years and it's in perfect condition.